Empatha
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       Our Services
Our Services Empatha offers a full range of services for your specific needs


Test Results Counseling
Research Study Enrollments
Research Study Implementation and Support Training
Curriculum Design and Implementation
Technical Assistance Programs
Direct Consumer Response


Test Results Counseling

Empatha has the words to help recently diagnosed individuals understand their laboratory test results. We deliver the information the way we would want to hear it ourselves; factually, non-judgmentally, compassionately. Since 1996, we have been key to the success of numerous research studies involving diagnostic testing and biomarker collection, by operating anonymous and confidential telephone-based test result notification and counseling services. Our telephone-based test results counseling is an effective and innovative approach to delivering diagnostic test results and post-test counseling services to patients and research study participants in support of clinical trial research projects. For you, our service offers state of the art infrastructure that is ready immediately for long and short-term projects, thereby decreasing your start-up costs. For your patient or study participant, we provide an anonymous setting to deliver information in a professional, knowledgeable, comforting manner that is convenient

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Research Study Enrollments

Through the use of secure web applications, we can inform your callers about the requirements and purpose of your study, provide referrals, and collect data. For you: immediate startup, lower costs, standardized data collection, and we ensure consistent delivery of information. For your participant: we offer confidentiality, convenience, reassurance, and tailored information.

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Research Study Implementation and Support Training

Our end-to-end service can enroll your participant, keep your participant informed, schedule participant appointments, which all lead to improved retention in your study. Our in-house expertise in survey methodology is available to support your research studies, from training curriculum development and facilitation to survey questionnaire development and pre-testing, to the development of participant education literature.

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Curriculum Design and Implementation

Our Training Department has over 30 years experience designing and implementing training programs and curricula. We have designed training programs for many organizations, including:
  • Girl Scouts of America
  • State of Rhode Island
  • State of Texas
  • University of North Carolina School of Nursing
  • University of North Carolina School of Public Health
  • National Hotline of Haiti
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Technical Assistance Programs

Empatha is able to offer government, community-based, nonprofit, and corporate organizations technical assistance to help enhance your existing services, troubleshoot problem areas, and design and implement a new service. We can assist you in the areas of:
  • Contact Center Management
  • Curriculum Development and Training
  • Quality Assurance
  • Research and Evaluation
  • Patient Education Literature Development
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Direct Consumer Response

Our 24/7 multichannel interaction center can support your marketing efforts. Whether it's a new product launch or a new ad campaign, we can support your program with:
  • Survey data collection
  • Call statistics reporting
  • Media response information
  • Provide data link for fulfillment
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© Copyright 2006-2008. Empatha, Inc.
P.O. Box 13024 | Research Triangle Park, NC 27709 | 919.361.8457