| Our Services |
Test Results Counseling Empatha has the words to help recently diagnosed individuals understand their laboratory test results. We deliver the information the way we would want to hear it ourselves; factually, non-judgmentally, compassionately. Since 1996, we have been key to the success of numerous research studies. For you, our service offers state-of-the-art infrastructure that is ready immediately for long and short-term projects, thereby decreasing your start-up costs. For your patient or study participant, we provide an anonymous setting to deliver information in a professional, knowledgeable, comforting manner that is convenient Research Study Enrollments Through the use of secure web applications, we can inform your callers about the requirements and purpose of your study, provide referrals, and collect data. For you: immediate startup, lower costs, standardized data collection, and we ensure consistent delivery of information. For your participant: we offer confidentiality, convenience, reassurance, and tailored information.  Research Study Implementation and Support Training Our end-to-end service can enroll your participant, keep your participant informed, schedule participant appointments, which all lead to improved retention in your study. Our in-house expertise in survey methodology is available to support your research studies, from training curriculum development and facilitation to survey questionnaire development and pre-testing, to the development of participant education literature. Empatha has staff who serve as principal investigators as well as staff who support other investigators in various research projects. Our foremost goal is quality of our services while protecting the rights and welfare of research participants. Emptha has extensive experience in the area of behavioral research and especially working with populations at greatest risk. Empatha conducts online as well as phone based surveys to ascertain participants' thoughts, feelings as well as anticipated behavior. Often we are delivering sensitive message such as test results during the contact, which requires special training and sensitivity on the part of our agents. Computer-Assisted Personal Interviewing (CAPI), Computer-Assisted Telephone Interviewing (CATI), and Computer-Assisted Self Interviewing (CASI) Empatha is experienced in all three methods of gathering data from participants/subjects. We also have experience with coding the data for analysis. Curriculum Design and Implementation Our Training Department has over 30 years experience designing and implementing training programs and curricula. We have designed training programs for many organizations, including:
Empatha is able to offer government, community-based, nonprofit, and corporate organizations technical assistance to help enhance your existing services, troubleshoot problem areas, and design and implement a new service. We can assist you in the areas of:
Direct Consumer Response Our 24/7 multichannel interaction center can support your marketing efforts. Whether it's a new product launch or a new ad campaign, we can support your program with:
From 2000-2004, ASHA staff answered 1,128,000 inquiries per year on average in support of 15 projects for a variety of clients. We have extensive experience in managing call fluctuations associated with media story driven crises, advertising driven call spikes, and predictable seasonal variation in call patterns due to disease cycles and other external factors. If your organization requires assistance in handling health communications inquiries and response, test-results communication services, research study enrollments, or other customer service issues, Empatha is positioned to serve your customers and meet your needs. ASHA has a distinguished history of producing outstanding and award winning educational materials. In addition to printed materials, the organization has produced video and audiotapes, slide shows, and conference display materials, and are experienced in working with broadcasters. Conducts comprehensive market research to identify gaps in information resources to develop materials appropriate for the intended audiences. All educational materials are reviewed for technical accuracy by established leaders in the subject's given field such as adolescent health. Each year almost two million educational brochures, books, newsletters, posters, tapes, and other educational materials, including Spanish-language brochures are distributed nationally.
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