| Our Services |
Test Results Counseling Empatha has the words to help recently diagnosed individuals understand their laboratory test results. We deliver the information the way we would want to hear it ourselves; factually, non-judgmentally, compassionately. Since 1996, we have been key to the success of numerous research studies involving diagnostic testing and biomarker collection, by operating anonymous and confidential telephone-based test result notification and counseling services. Our telephone-based test results counseling is an effective and innovative approach to delivering diagnostic test results and post-test counseling services to patients and research study participants in support of clinical trial research projects. For you, our service offers state of the art infrastructure that is ready immediately for long and short-term projects, thereby decreasing your start-up costs. For your patient or study participant, we provide an anonymous setting to deliver information in a professional, knowledgeable, comforting manner that is convenient  Research Study Enrollments Through the use of secure web applications, we can inform your callers about the requirements and purpose of your study, provide referrals, and collect data. For you: immediate startup, lower costs, standardized data collection, and we ensure consistent delivery of information. For your participant: we offer confidentiality, convenience, reassurance, and tailored information. Research Study Implementation and Support Training Our end-to-end service can enroll your participant, keep your participant informed, schedule participant appointments, which all lead to improved retention in your study. Our in-house expertise in survey methodology is available to support your research studies, from training curriculum development and facilitation to survey questionnaire development and pre-testing, to the development of participant education literature. Curriculum Design and Implementation Our Training Department has over 30 years experience designing and implementing training programs and curricula. We have designed training programs for many organizations, including:
Technical Assistance Programs Empatha is able to offer government, community-based, nonprofit, and corporate organizations technical assistance to help enhance your existing services, troubleshoot problem areas, and design and implement a new service. We can assist you in the areas of:
Direct Consumer Response Our 24/7 multichannel interaction center can support your marketing efforts. Whether it's a new product launch or a new ad campaign, we can support your program with:
|
| © Copyright 2006-2008. Empatha, Inc. | P.O. Box 13024 | Research Triangle Park, NC 27709 | 919.361.8457 |