We provide services to a wide variety of companies and organizations. Our clients include:


U. S. Centers for Disease Control and Prevention (CDC)
Operated the CDC National STD Hotline, CDC National AIDS Hotline, CDC National Immunization Information Hotline, and the CDC Public Response Service from 1986-2005. Provided Direct Consumer Response services for more than 18,000,000 calls and e-mails about a variety of health conditions and provided appropriate referrals for needed services.

Coda
Serving as the front-end Research Study Enrollments screening service for a longitudinal breast cancer study of women who are sisters of women who have had breast cancer. Provide information about the study, apply the screening criteria, and pass eligible women to the research study staff to begin their participation in the study, which is funded by the National Institute for Environmental Health Sciences.

GlaxoSmithKline
Provide Research Study Enrollments in support of Valtrex clinical trials by identifying eligible patients and connecting them with research staff.

National Institutes of Health (NIAID)
Provide Test Results Counseling services for Herpes Simplex Virus I & II to women interested in entering a Herpes Vaccine Clinical Trial funded by GlaxoSmithKline and the National Institute for Allergy and Infectious Diseases. For women who test positive for HSV, provide appropriate counseling and referral services.

State of North Carolina
Provided Direct Consumer Response with information and referral services to citizens of North Carolina for children’s health insurance enrollment, social service referrals, fatherhood education services, and healthy baby/healthy pregnancy educational materials.

State of Texas and the U.S. Centers for Disease Control and Prevention
Curriculum Design and Implementation redesigning the Introduction to STD Intervention Curriculum used to train Disease Investigation Specialists across the nation on how to conduct follow-up investigations around reported cases of sexually transmitted infections. Training program is funded by the CDC and conducted by training centers in Texas, New York, California, and Colorado.

United Way of North Carolina
Empatha’s most recent client is the United Way of North Carolina. For United Way, Empatha will be providing an average of 50,000 Direct Consumer Responses each year for 2-1-1 Information and Referral Services for citizens of North Carolina needing health, human services, social services, and other types of emergency support or referrals in their local area. Citizens in areas covered by the service can dial 211 to speak with our staff and determine what types of assistance are available where they live.

Adolescents’ Sexual Health and the Internet: A Case Study of iwannaknow.org
Developed a strategy for evaluating Web-based interventions to prevent STDs and HIV by utilizing teen Web site (www.iwannaknow.com) as a case study. This study employed several strategies to evaluate the effectiveness of Web-based interventions including a convenience sample of 150-200 teenagers who visited the website and volunteered to complete an online questionnaire and direct observation and self-reports with a sample of 20 teenagers to study navigational tactics, search strategies, and page selections. This information gathered informed the development of a survey instrument for a national field experiment to that tested the website’s effects on prevention knowledge, attitudes, and skills.

The Aaron Diamond AIDS Research Center contracted with American Social Health Association to support activities involving the set up of a National Health Information Service in the People’s Republic of China.  The project was initially focused on the set up of a National AIDS Hotline, but was expanded, over the course of the work, to include other related issues.

Mercury Promotions , a public relations and marketing firm in Romania, contracted Empatha to provide technical assistance in risk communications for a project funded by the World Bank.  Empatha helped the client assess the current risk strategies used in Romania to communicate instructions and information to the general public in the event of a natural or man-made disaster, and to make recommendations on ways to improve their communication efforts.