Empatha is in the business of health communication. The first step we take when working with clients is one essential to all communication–listening. We meet with you, listen to your needs and make sure we have a firm understanding of all aspects of your project.
Following the meeting, our internal team develops a plan to address your needs. Once we put the plan in action, we continue to involve you every step of the way, from set-up to launch. Even when your project ends our work doesn’t–we sit down with your team and review the closeout report including lessons learned for future projects.
What Empatha Offers Your Business
- End-to-end, customized solutions
- Flexible contract terms
- 24/7/365 availability
- Multichannel capabilities (i.e. phone, chat, email, video/Skype©,etc.)
- Experience in handling a range of health topics including sensitive and emotionally charged topics, such as sexually transmitted infections (STIs)and cervical cancer
- Bilingual staff who have undergone vigorous training
- Adherence to to best practices
- Redundant phone and data systems to optimize uptime
- Specialized quality assurance staff
We would welcome the chance to learn more about your business needs and help you reach your goals. Contact us today for a free price quote.